IT engineering and operations

From the cable to the customer.

We install, connect and look after every layer of an organisation's technology, from the technical room and the cabling up to the software and campaigns your customers see. When something fails, we know which layer to look at.

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See the layers

Technology map

Five layers and the team that keeps them running

Every organisation rests on the same layers. We work on all of them, from the bottom up.

  1. Layer 5Brand and online presence

    How customers find you, recognise you and hear from you.

  2. Layer 4Software and web

    The software your staff use inside and your customers see outside.

  3. Layer 3Servers, cloud and data

    Where information lives and how it stays available and recoverable.

  4. Layer 2Network and communications

    How buildings, people and systems connect to each other and to the outside world.

  5. Layer 1Premises and assets

    Everything you can touch: power, cables, cameras, doors and vehicles.

  6. Across every layer

    SSupport and operations

    Run, test and train, across every layer.

If you know the technical term, the A to Z index takes you to the service.

Where faults start

The symptom shows at the top. The cause is often further down.

Common patterns, not client cases.

  • Symptom · 2 Network and communications
    The meeting-room Wi-Fi drops for no obvious reason
    Cause · 1 Premises and assets
    The switch has no UPS and restarts whenever the mains power fluctuates
  • Symptom · 4 Software and web
    Invoicing slows down every afternoon
    Cause · 3 Servers, cloud and data
    The server backup runs in the middle of the working day
  • Symptom · 5 Brand and online presence
    The adverts bring visitors, but hardly any enquiries arrive
    Cause · 4 Software and web
    The website's form does not work on a phone, and nobody has noticed

That is why we work on every layer: to follow a problem down to where it starts.

Where shall we start?

Choose the layer that concerns you. If you are not sure which it is, describe the symptom.

Not sure yet: I want to describe the symptom